List of Bank Customer Care Numbers in India (2025) – 24x7 Helpline for Quick Assistance

In the fast-paced world of banking, having quick access to customer care is crucial for resolving issues like lost cards, transaction failures, or loan inquiries. This updated list for 2025 provides toll-free and chargeable customer care numbers for major banks in India, covering general banking, credit cards, loans, and insurance services. Bookmark this page for instant access to reliable helplines whenever you need them.

Quick Reference Table: Bank Customer Care Numbers

Detailed Bank-wise Customer Care Information

State Bank of India (SBI)

• General Customer Care: 1800 1234, 1800 2100, 1800 11 2211, 1800 425 3800 (toll-free)
• Credit Card Customer Care: 1800 180 1290 (toll-free), 1860 180 1290, 1860 500 1290, 39 02 02 02 (chargeable, prefix with local STD code)
• Home Loan Customer Care: Use general numbers and select the loan option via IVR
• Insurance:
  • SBI Life Insurance: 1800 267 9090 (toll-free)
  • SBI General Insurance: 1800 102 1111 (toll-free)
• SMS Services:
  • Balance: BAL to 09223766666
  • Mini Statement: MSTMT to 09223866666
• Email: customercare@sbi.co.in (general), customercare.homeloans@sbi.co.in (home loans)
• Support Page: SBI Customer Care

HDFC Bank

• General Customer Care: 1800 1600, 1800 2600 (toll-free)
• Credit Card Customer Care: 1800 1600, 1800 2600 (toll-free); for Diners Black/Infinia cards: +91 22 61717606
• Personal Loan Customer Care: 1800 1600, 1800 2600 (toll-free)
• WhatsApp Support: 70659 70659 (send “Hi”)
• Email: customerservices.cards@hdfcbank.com (credit cards)
• Support Page: HDFC Bank Help

ICICI Bank

• General Customer Care (Personal Banking): 1800 1080 (toll-free)
• Credit Card Customer Care: 1800 102 01239 (toll-free)
• Corporate Banking: 1860 120 6699 (chargeable)
• Home/Vehicle Loans: Use general number and select loan option
• Email: customer.care@icicibank.com
• Support Page: ICICI Bank Help

Axis Bank

• General Customer Care: 1800 209 5577, 1800 103 5577 (toll-free)
• Credit Card Customer Care: Same as general; for lost cards: 1800 103 5577 (toll-free), +91 22 6798 7700
• Loan Customer Care: Same as general
• Email: customer.service@axisbank.com (general), creditcards@axisbank.com (credit cards)
• Support Page: Axis Bank Contact

Bank of Baroda

• General Customer Care: 1800 5700 (toll-free)
• Credit Card Customer Care: Same as general
• Loan Customer Care: Same as general
• Email: crm@bobcards.com (credit cards)
• Support Page: BOB Contact

Punjab National Bank

• General Customer Care: 1800 180 2222, 1800 103 2222 (toll-free)
• Credit Card Customer Care: 1800 180 2345 (toll-free), 0120 4616200 (chargeable)
• Loan Customer Care: Same as general
• Email: care@pnb.co.in
• Support Page: PNB Contact

Union Bank of India

• General Customer Care: 1800 208 2244, 1800 22 2244 (toll-free)
• Credit Card Customer Care: Same as general
• Loan Customer Care: Same as general
• Support Page: Union Bank Support

Canara Bank

• General Customer Care: 1800 1030 (toll-free)
• Credit Card Customer Care: 1800 425 0018 (toll-free)
• Loan Customer Care: Same as general
• Support Page: Canara Bank Support

Kotak Mahindra Bank

• General Customer Care: 1860 266 2666 (chargeable)
• Credit Card Customer Care: Same as general
• Loan Customer Care: Same as general
• Support Page: Kotak Help

IndusInd Bank

• General Customer Care: 1860 267 7777 (chargeable)
• Credit Card Customer Care: Same as general
• Loan Customer Care: Same as general
• Support Page: IndusInd Help

Safety Tips When Calling Bank Customer Care

• Protect Sensitive Information: Never share OTPs, CVVs, or full card numbers over the phone.
• Verify Numbers: Always confirm customer care numbers on the bank’s official website to avoid scams.
• Avoid Suspicious Requests: Banks never ask for passwords or PINs via calls or emails.

FAQs

Q1. How can I verify if a customer care number is genuine?

A: Always check the official bank website for the correct contact numbers.

Q2. What should I do if the toll-free number doesn’t work?

A: Try alternative numbers listed or contact via email or the bank’s support page.

Q3. Can I block my card via customer care?

A: Yes, most banks allow card blocking through IVR or customer care agents.

Q4. Are customer care services available in regional languages?

A: Many banks offer support in Hindi and other regional languages; check with your bank.

Conclusion

Having the right customer care number can make all the difference when resolving banking issues. This 2025 guide provides accurate, up-to-date contact information for major banks in India, covering general banking, services, loans (Personal Loan, Home Loan, and Business Loan), investment options (Fixed Deposits and Digital Gold), credit cards, and more. Share this resource with friends and family, and bookmark it for quick access.

Disclaimer: The information is accurate as of June 2025. Verify details on official bank websites for the latest updates.